White Gold Heart

Due to the custom nature of your piece, I cannot accept returns. All sales are final. Unfortunately my suppliers will not allow me to return settings, therefore any orders canceled after 24 hours will not be refunded.

Inclusion Shipping Instructions

If you are local to Anderson, SC I offer drop off and pick up from my home office. Please note in your order instructions if you plan to pick up/drop off so we can plan a time that works for both of us. 😊
All shipments should be mailed in a USPS Priority mail bubble mailer. Priority mail is insured and comes with tracking and promises delivery usually within 2 days.

I have seen it take three days if you drop your shipment off late in the day with USPS.

Precious Stonements is not responsible for any lost or damaged inclusions.

Therefore, I do not recommend sending the last of anything. The last thing I want is for your inclusions to be lost or damaged in transit.

Please label your ziplock with your name as it appears on our order, and the order number provided with your purchase confirmation.
 

Cremation Remains
Please send up to one tablespoon of your loved one or pet’s remains. I will send back any unused remains unless you request that I keep them on file for a future order.
Please package your remains in a double bagged Ziplock or leak proof container and then into a Ziplock. If you opt for Ziplock, I always recommend double bagging.
 

Breastmilk
DO NOT SHIP FROZEN MILK!
Please ship up to 2 oz of your breastmilk.

Please use a breastmilk storage bag and double bag your breastmilk to prevent any leaks.
I ask that you do not ship your milk frozen as it is more likely to leak as frozen milk expands and thawed milk will be easier to get any air out of the breastmilk bag to ensure safer shipment.

**If you are shipping more than one milk, please label which one is which if we are making two separate stones.

**Please be sure to add a breastmilk preservation to your cart – this covers all milks.

Hair

Please provide a 1” or 2” lock of hair. Please bind the hair together using a thread string etc. to ensure that it stays together in one piece. Please seal it in a Ziplock bag prior to placing in your shipping package.
 

Flower Petals

Please provide 2 or 3 large petals of 5-6 small petals so there will be enough to create your piece. Please make sure that petals are completely dried before shipping. Please seal your flower petals in Ziplock bag before placing in the shipping package.
 

Cemetery Mud/Dirt

Please provide (1) Tablespoon of cemetery mud/dirt and seal it in a Ziplock bag prior to placing in the shipping package
 

Umbilical Cord

Please place your umbilical cord in a ziplock bag. Please be sure it is dried prior to shipping. As a personal preference, I do not work with blood.
 

Extra/Unused Inclusions

Any extra or unused breastmilk will be discarded.

Any leftover PRESERVED breastmilk will be held for any future orders, unless you would like that I ship the preserved breastmilk back, please specify

Any leftover unused cremation ashes, hair, umbilical cord, flowers etc will be returned with your finished order.

I have a variety of metals that I use. Most commonly I work with 925 Sterling Silver, 14K Gold Filled, or Black Rhodium. I can offer Rose Gold, as not all pieces are offered in a Rose Gold setting. I can also work with solid Gold and Diamonds; however, this custom item and will require you to message me to talk about your particular piece.

Why do you charge an additional fee to preserve milk?
The milk preservation charge is to keep costs fair for those who may not need milk preservation. In order to preserve milk, I use a chemical compound that must be ordered and shipped to me. I then take time to preserve the milk, dehydrate it, and grind it down so that I can create your special piece. Please be sure to add milk preservation to your order if you are including breastmilk as one or more of your inclusions. The milk preservation can be added to your cart from our shopping page

Are there additional charges to customize your stone?

There is a $20 consultation fee to speak with you about your personalized stone. A discount code will be provided if purchase was made durring or after the consultation.

No extra charges for added color flakes, shimmer, opal flakes, dried flowers, etc.

Many of our competitors charge a fee for the things that hold such value to us. Precious Stonements understands and offers it for free 

What is the turn around time?

Turnaround time will be up to 14 week from thbe time i recieve your inclusion to when the order is shipped to you. Typically, I run closer to 8 Weeks but there can be unseen circumstances. Should your order run longer than normal I will be sure to communicate with you and provide updates

Once you choose the piece that calls to your heart, please select any options below regarding color, color flakes, or birthstone colors.

I can customize further if you do not see options that fit your needs.

Please reach out to us via email Preciousstonements@gmail.com for any further needs or questions

You can also set up a consultation for any design customizations or questions!

Breastmilk Inclusions

There is a one time $20.00 charge to process and preserve your breastmilk.  This charge is only a one-time fee. 

Why do you charge an additional fee to preserve milk?
The milk preservation charge is to keep costs fair for those who may not need milk preservation. In order to preserve milk, I use a chemical compound that must be ordered and shipped to me. I then take time to preserve the milk, dehydrate it, and grind it down so that I can create your special piece. Please be sure to add milk preservation to your order if you are including breastmilk as one or more of your inclusions. The milk preservation can be added to your cart from our shopping page

I will keep your breastmilk on file for any future orders, and you will not need to pay the fee again unless you need another milk preserved.  I use a special chemical compound and process that keeps your milk from yellowing or molding.  Please be sure to add a breast milk preservation to your cart.